Archive for the ‘Merchants’ Category

More Merchants Support Choice

Saturday, May 16th, 2009

We are pleased to welcome a great array of new catalog merchants to the Catalog Choice service.  From lobsters to jewelry to gifts, there are more great brands joining Catalog Choice and honoring your requests.

Charles P. Rogers Co.
Fetch Enterprises, LLC
Stauer
The Popcorn Factory
Container Store
Brooks Brothers
Museum ofJewelry
DHC USA, Inc.
Lobster Gram
Old Harbor Outfitters
1-800-Homeopathy
Miles Kimball Company
Walter Drake
Exposures
As We Change
Home Marketplace
Easy Comforts
EuroSport/Soccer.com
National Geographic
Chasing Fireflies
Uno Alla Volta
Cooking Enthusiast
Ben Silver Collection
Southwest Indian Foundation
West Coast Computer
Smithsonian Journeys
The Heritage Store
DreamSacks, Inc.
The Barn Door, Inc
Thomson Family Adventures
Cyberguys!
X-treme Geek
Abercrombie & Fitch
American Science & Surplus
Coach
Colonial Williamsburg
World Rugby Shop
Tafford Uniforms
Sam Ash Music Corp
Yogabela
Ben Bridge Jewelers
Jockey Intl., Inc.
Malley’s Chocolates
Save the Children Federation
Banyan Botanicals
Dakin Farm

How we line up with the Abacus questions on mail preference

Monday, May 11th, 2009

Over the past year we have had the opportunity to work with the executives at Abacus as our mail preference service rapidly gained popularity.  Abacus is an important player in the direct mail business.  They run the largest cooperative database for the merchant community.

Many merchants asked their Abacus colleagues about participation in Catalog Choice.  As a result, Abacus published a paper – Abacus Viewpoint – “Opt-outs” and Name Suppression.  The paper poses the following questions for merchants to consider when deciding whether to work with a mail preference service.  Below are the Abacus questions and our answers.

1. What is the organization’s intent in capturing the names of your cusotmers?

Catalog Choice provides secure consumer accounts so that the names can be provided to mailers to honor the customer’s mail preference choice.  We do not release the names for any other purpose.  We do not rent or sell the names of our members.  We are acting on behalf of our members to contact mailers because the process to do so is time consuming for consumers.

2. What is their verification process?

Catalog Choice uses a double opt-in verification system.  A consumer must establish an account and then respond to an email we send to them to fully activate their account.  This is the same verification model used by DMAChoice and Donotcall.org.

3. What is the organization’s underlying philosophy about direct mail?

Catalog Choice wants to make direct mail more resource efficient by connecting consumers and companies to reduce unwanted mail and go paperless.  Our website and blog are clear that we are working on behalf of both companies and consumers.  Our funders are leading organizations working to encourage sustainable business practices.

4. Does the opt-out service require payment from the consumer?

Catalog Choice is free to consumers.

5. Does the opt-out service offer consumers the opportunity for seasonal, channel, or specific opt-outs?

Catalog Choice is the only service in the nation that supports “opt-down” – the ability to offer fewer mailings rather than none at all.  Our “opt-down” system can be customized to the unique mailing requirements of the company and can be implemented without changing the mailers customer database.

6. Will the opt-out service allow an email contact to the consumer to confirm an opt-out request and allow a request for the consumer to opt-down?

Catalog Choice provides a unique email address for each request that the mailer can use to confirm the request and offer opt-down options.  The email is presented to the consumer within their Catalog Choice account associated with the specific mailer.  Consumers can choose to have confirmation emails forwarded to their personal email address in their profile settings.

These are great questions and we are pleased to be able to provide clear and concise answers to each question.  If you, the mailer, wish to discuss the service in more detail, please review the information on our Merchant site, contact us to ask any question and hopefully activate your account.

Go Paperless with Catalog Choice

Friday, May 8th, 2009

Did you know that you can receive a catalog in a digital format? Catalog Choice has teamed with V-Mags Media to provide our merchants the opportunity to publish their paper catalogs in an easy to read digital format.

Our first customer for this new service is Thomson Family Adventures. Take a look at their gorgeous digital catalog and pick your next family adventure.

Thomson Family Adventures

When you go to request at catalog at Thomson’s site, their first option is to send you the digital version as shown in the snippet of their form below.

Family Vacation Brochure

If you are interested in going paperless with our digital catalog service, drop me a note at chuck (at) catalogchoice.org.

We’ll be at ACCM 2009

Thursday, April 30th, 2009

April Smith and I will be at the Annual Conference for Catalogs & Multichannel Merchants (ACCM). We will have a booth in the Exhibit Hall – #709. What better way to meet the catalog mailers we are working with and those that we want to add to participating merchant list.

We will be announcing our Premium Services program at the show. The Premium Services are designed for mailers who honor mail preferences through Catalog Choice and want to initiate new paperless marketing programs.

In the words of our industry partners …

Tuesday, April 14th, 2009

Read how merchants and industry partners view our service … in their own words.

“Tiffany & Co. joined Catalog Choice to demonstrate our commitment to respecting consumer wishes and to the environment. It certainly doesn’t hurt that this decision will help us to reduce costs, but our greatest focus is reaching consumers in the ways they most want to be reached.  This is a decision based on customer service and the customer experience with our company.”
-Michael Kowalski, chairman, Tiffany & Co.

“We love catalogchoice.org!  It is a perfect fit with our overall philosophy of sustainability and respecting our consumers’ wishes on how we engage them throughout the year.  We recently had a customer who called our call center and requested that we stop sending our annual catalog for the next three years as she was taking an assignment in Europe.  We had the perfect solution for her, Catalog Choice.  This gave our customer total control not only for our catalog but potentially for other catalogs companies that she would of needed to contact.  And the great thing is when she comes back to the U.S. she can opt back in to our annual catalog.  She was thrilled.  In 2008 we referenced catalogchoice.org on the back cover to allow our customers an easy and reliable way of opting out of our printed material distribution.  In return we gained additional productivity in our call center where our Design Associates were more available to assist customers with orders over opting out for future mailings.  This during our busiest time of year.  We also monitor the comments customers give for opting out of our catalogs.  We love the fact that over 50% have done so for environmental reasons.  With our web site becoming a more frequently used tool it only makes sense that customers have the option of their preferred method of engagement with our company.  Catalog Choice is one of the many ways we capture this.  Thank you Catalog Choice for your services!
-John Schroeder, Business Intelligence Manager, Room & Board

“I think it’s a nice option for our customers because they can come to one place and they can manage their subscription preferences with multiple retailers, like REI.”
-Tom Vogl, VP of Marketing, REI

“Best consumer-to-catalog company process I have seen to respect consumers’ wishes to be removed from mailing lists. Working with an intermediary like this allows businesses a measure of control in that process.”
- Chris Fisher, Gaiam

“Catalog Choice helps us further our goal of giving consumers a convenient, trusted and free way to express their mailing preferences. Their user friendly service and commitment to consumer privacy make them an ideal partner for our industry.”
– Pat Connolly, EVP and Chief Marketing Officer, Williams-Sonoma

“We have spent months investigating the issue of how to best address emerging consumer preference requests. Our conclusion is that Catalog Choice is sincere and focused on reducing unsolicited catalogs, waste that places a burden on catalogers and catalog customers alike.”
-Hamilton Davison, executive director, American Catalog Mailers Association

Update on Email Opt-in Service

Wednesday, March 25th, 2009

Following the beta launch of the email opt-in service last week, we have had numerous follow-up conversations with companies about using the anonymous email address and mail forwarding system we proposed.  It turns out that the anonymous email address introduces several problems that make it unusable for many companies.

As a result, we have modified the email opt-in service so that when you subscribe to email news, you authorize us to provide the specific company with the exact same contact information that they require on their site.  This includes your registered email address and in some cases your name, zip code or address.  As part of our service, the companies pledge to only use your email address for their email newsletter.

Once you subscribe to a company’s email news, you will start receiving the newsletter in your inbox.  If you don’t see newsletter, check your spam filter to make sure that it is not being trapped.  You will not receive a copy of the email in your Catalog Choice account.

The email opt-in service is a great way to go paperless with your favorite merchants.  For all of our Members who opt-out of the mailorder catalog because you primarily shop online or because you want to help the environment, look for the email opt-in option and give it a try.  Thanks to CAN-SPAM, opting out of email newsletters is always a click away.

A major player in the industry

Monday, March 23rd, 2009

We just got this email in from one of our participating merchants:

I plan to spend time evaluating our presence on the site and assess the various options available. Catalog Choice has much to offer the merchant and you continue to release new, exciting and innovative ways the merchant can leverage relationships with the customers via multi channels.

Great stuff; I see you guys as a major player in the industry.

The secret to making a voluntary mail preference service work is to work with the merchant community.  This note shows that we are having great success with our merchant outreach program.

Email Opt-In Service

Monday, March 16th, 2009

NOTE:  There has been an update to the Email Opt-in Service.  We are no longer using the anonymous email address and mail forwarding system described below.  Merchants offering email opt-in through Catalog Choice have pledged to never trade your email address.  Here is the update blog post.

Today, we launched the Catalog Choice Email Subscription service. Email is a great paper-free way to learn about new products and deals offered by my favorite merchants.  Over 60% of Catalog Choice members are making a mail opt-out choice because they want to “help the environment” or “prefer to shop online”.  We expect that many of members would prefer to receive product information via email instead of the paper catalog.

But as we all have experienced, once we provide our email address for one newsletter, it can sometimes lead to a flood of unsolicited email.  As a result, we have designed our email opt-in service so that our consumer and merchant members can be assured that signing up for email news through the Catalog Choice will not generate unsolicited email messages.  Only messages from your chosen merchants will be delivered to the your inbox.  We guarentee it.

Our approach is simple and elegant.  If you have ever used Craig’s List to sell something, you are aware of the anonymous email address they provide: example: sale-abcde-123456789@craigslist.org.  Any messages sent to this address are forwarded to the poster’s real email address. Our system is similar.  When you subscribe to email news through Catalog Choice, we generate a unique catalogchoice.org email address for the specific Member and Merchant relationship.  Email messages sent by the merchant are delivered directly to your inbox by Catalog Choice as though the merchant directly emailed you.  If any of our email addresses are inadvertently sold or traded and an email is sent to a Member from a Merchant that you have not subscribed to, our system will capture and destroy the unsolicited email before it reaches your inbox.

For merchants who have activated the email opt-in service, we provide Members a one-click email subscription on the merchant’s mail preference page.  As shown below, the Email Subscription section is highlighted in green.  You sign up by selecting the Subscribe button.catalog-choice-eliminate-unwanted-catalogs-you-receive-in-the-mail-168

Once you subscribe, we generate and deliver the unique email address to the merchant.  Soon thereafter, you will start receiving their email news delivered right to your inbox.  The timing of the emails is dependent solely on the frequency of the Merchant’s email newsletter.

Not sure what to do with the email that has something you might want later?  You can always find the email message in your Catalog Choice account.  We post the email newsletter in your Activity Feed that appears on your dashboard.  If you delete an email in you inbox, but days later you realize that you are ready to buy that special item,  you can always come back to Catalog Choice to find it.
Since we just released this feature, it will take several weeks for merchants to activate the service for their catalogs.  Look for the list of merchants offering email opt-in on your dashboard in the coming weeks.
By the way, please don’t opt-into Cheese Baseball Cards.  We are for demonstration purposes only.

I saw the future at Crate&Barrel

Saturday, March 14th, 2009

Back in 2007, before we launched Catalog Choice, I often dreamed of a time when it would be as easy to opt-out as it is to opt-into catalog mailings.  Today I saw the future at Crateandbarrel.com – they added an “opt-out” link to the footer of their consumer website.

crate-and-barrel-contemporary-furniture-housewares-and-gift-registry

As soon as I saw the link, I called the head of marketing at Crate&Barrel to learn more about what caused them to add this link.  He indicated that they made this change because their customers asked for a more convenient way to find their email and mail preference forms.

I asked, “Are you afraid that you will lose customers if it is too easy to opt-out of your catalog mailings?”, echoing the concerns many companies have expressed to me.  He answered, “If we don’t do what our customers want, that will cause us to lose them.  Even if we don’t send them catalogs in the mail, they are still our customers.”

Crate&Barrel is the first website that I am aware of that makes it convenient for a customer to voice their choice about how often they receive catalog mailings on their consumer site.  Williams-Sonoma, Inc. provides a convenient link on the home page of their corporate site. If you know of others that have a link to their mail preference form on their home page, please list the URL in the comments.  Other leading merchants have developed online forms where consumers can opt-down or opt-out of catalog mailings, but it remains difficult to find these forms.  Crate&Barrel is the first merchant to put the link on their home page.

This reminds me of a story a seasoned catalog marketing consultant told me.  She said that years ago merchants did not recognize the value of making it easy to return items that we bought through their catalog.  Once merchants started making it easy to return items, more people bought merchandise through catalogs and the web.  I believe that we are seeing the beginning of the same sea change in mail preference.  Since it is expensive to mail catalogs to households and there are convenient online shopping tools for anyone who has a computer and access to the internet, it is time to make it convenient for consumers to state their mail preferences.  Congratulations Crate&Barrel.

Any company interested in providing a convenient online form that allows consumers to communicate their mail preference can contact Catalog Choice to learn about our hosted mail preference service.  Offer consumers the same preference options at Catalogchoice.org and your website.  We can provide this service running within your website without any development costs on your part.

NEMOA Spring Conference – Year 2

Wednesday, March 11th, 2009
New England Mail Order Association- NEMOA

Catalog Choice COO April Smith is attending the 2009 NEMOA (New England Mail Order Association) Spring Conference in Boston this week.  NEMOA was the first conference April attended last year and at that time it was still difficult to convince mailers of the benefits of Catalog Choice.  This year everything has changed. April will be meeting with many merchants already participating in Catalog Choice and others who will soon be activating their account.

If you are one of the several hundred mailers at NEMOA, make sure you introduce yourself to April and she will be happy to tell you about all the great new services we have for mailers.  We continue our dedication and focus to make Catalog Choice a premiere service for catalog mailers and consumers.

Based on the huge turn-out we have had over the past two weeks for our Webinars, we are very encouraged by the attention that mailers are paying to honoring consumer mail preference requests.  There is one more webinar scheduled for next week – if you are interested contact me at chuck (at) catalogchoice.org.