Archive for the ‘Environment’ Category

We are in the solution column

Friday, February 20th, 2009

Last week I read a column in Catalog Success (we follow the industry press) by Jim Gilbert about the conversation regarding USPS moving to a 5 day delivery schedule.  What is interesting about Jim’s article, USPS Column Hits a Naive Nerve, is his response to a comment attacking direct marketers.  Jim, a seasoned expert in the direct marketing, caught my eye in his description of what consumers can do to work with marketers to go green.  Here is an excerpt from his article:

More and more, mailers and catalog companies are doing what they can to go green. But is this enough? In a word, NO! We’re getting there though.

Here are some suggestions for you:

1. Recycle any direct mail you’re not interested in.

2. Contact catalog companies who send you their catalogs and ask to be removed from their future mailings.

3. DON’T buy anything from a catalog, otherwise (and here is the relevancy issue) you will be tagged as a “mail order buyer” and will receive other catalogs of products which have an affinity to your last mail order purchase. In fact, don’t buy anything mail order, or respond online to any offer!

4. Opt out of receiving business mail using Catalog Choice: http://www.catalogchoice.org/.

5. Use the Direct Marketing Association’s Mail Preference Service to manage or stop direct mail offers: http://www.dmachoice.org/.

We’re happy not to mail offers to you if you don’t want them (it saves us a bunch of money). Just let us know as described above, and we won’t send you any more mail.

We were very pleased to see our solution called out as an ingredient for what consumers can do to help green their end of marketing channel.

As Jim and all the other marketers I talk to say, they don’t want to mail offers to those of you who don’t want them.  So, take Jim’s advice if you want to cut down on unwanted mail.

Move over paper, here come the bits and bytes

Thursday, February 12th, 2009

Saw this short post on John Battelle’s Searchblog about Google buying a Finnish paper mill and converting it into a data center.  Now that is what I call going paperless!

Here is the Reuters article.

Eco-Labeling on Catalogs—What do all those logos really mean?

Saturday, January 31st, 2009

By April Smith, Catalog Choice managing director.

Like me, you’ve probably noticed a forest certification logo, recycling symbol, or sustainability statement on the back of more and more catalogs.  As a growing number of catalog mailers examine the environmental implications of their catalog production and make greener choices, eco-labels on catalog covers become more commonplace.  Here’s a sampling of labels and statements I’ve noticed recently:

The Fair Indigo catalog states “We take sustainability seriously. This catalog was printed in the USA with 30% post-consumer waste and paper certified for sustainability.”  The catalog even lists the amount of natural resources saved as a result, although no specific forest certification program is mentioned.  The back cover of the FLOR catalog sports the PEFC certification label and says “Printed on 100% recycled paper, 85% post-consumer waste.”   The Vermont Country Store also prints on paper certified by SFI.   The “FSC Mixed Sources” logo appears on a number of catalogs, including Heifer International, Title Nine, Sundance, and all the Williams-Sonoma brands.  And countless catalogs sport the recycling logo with post-consumer recycled content ranging from unspecified amounts up to 85 percent.

Eco-labels for paper choices are powerful communication tools, conveying environmental information quickly and conveniently to the consumer and showing a commitment to environmental stewardship on the part of the catalog mailer. But what do all the logos really mean?  If you are confused by these symbols and certification schemes, here’s a summary to help demystify the most common catalog eco-labels.

Let’s start with recycled content. We’ve all seen the ubiquitous arrow Mobius strip symbol.  Some mailers print the recycling logo on the back of the catalog with the generic claim “printed on recycled paper.”  This doesn’t tell you much except that the paper contains some recovered material.  Recycled fiber can be “pre-consumer” or “post consumer” waste.  Pre-consumer just means industrial trimmings and scraps that haven’t reached the consumer market.  What you want to look for are post-consumer percentages, which indicate recovered waste that has completed its life as a consumer item and was destined for the landfill. The higher the post-consumer waste percentage, the better.  But remember, a catalog mailer needs to balance paper quality, availability, and cost with environmental considerations.  That’s why you’ll see a variety of recycling percentages and claims on catalogs.

There are a variety of forest certification programs which verify that practices meet recognized standards for responsible forest management.  Certification helps balance the economic benefits of forest use and the ecological value of forest conservation. Three common certification logos you’ll see on the back of catalogs are those of the Forest Stewardship Council (FSC), Sustainable Forestry Initiative (SFI) and the Programme for the Environment of Forest Certification (PEFC).
FSC certification is widely considered the most rigorous certification scheme.  Strengths include the protection of ecologically important forests and the banning of the conversion of natural forests into plantations.  Plantations, while necessary to meet global fiber needs, cannot replace older, diverse, natural forests nor can they sequester as much carbon dioxide as mature trees, which is important for climate stabilization.  FSC maintains three label types based on the product’s content:  FSC Pure, FSC Recycled, and FSC Mixed Sources.  Of the three, the FSC Mixed Sources label makes the most frequent appearance on catalogs.  FSC Mixed is a blend of FSC Pure, Recycled and/or Controlled Fiber.  FSC Pure is 100% virgin fiber from an FSC certified forest.  FSC Recycled certifies paper that contains a minimum of 85% post-consumer fiber.  Controlled fiber refers to the remaining wood fiber (not Pure or Recycled) and is screened to exclude the worst forestry practices, such as illegal logging, the liquidation of high value forests, civil rights violations, and genetic modification of forest species.  Papers that contain both post-consumer waste and are FSC-certified reduce virgin fiber use but also ensure that when needed, it comes from sustainably managed sources.
Largely in response to FSC, the country’s largest forest-industry trade association (AF&PA) formed SFI which has operated as a fully independent forest certification program since 2007.  Critics claim that SFI lacks rigor with regard to some forest management issues. Unlike FSC standards, SFI certification allows the use of genetically modified trees and the conversion of natural forests to plantations, including forests deemed to have critical environmental or socio-economic value.
Launched in Europe, PEFC is technically not a certification scheme but an umbrella organization for national forest certification programs.  PEFC provides assurance to wood and paper product purchasers that they are buying sustainably produced goods, irrespective of where they came from.  PEFC prohibits the use of wood from some controversial sources, but allows the use of genetically modified trees and the conversion of forests to plantations.  PEFC has endorsed the CSA (Canadian) and SFI certification schemes, so weaknesses inherent in these systems also apply to PEFC.

We hope this helps you understand the various labels you see on the back of a catalog.

Making our website greener

Saturday, October 4th, 2008

Last month Catalog Choice signed up for an innovative service that will offset the carbon impacts associated with our website.  The service, CO2Stats, calculates the greenhouse gas footprint of visits to your site, based on locations of your visitors and servers, computer types, window and monitor sizes, local fuel mixes, download sizes and times.  At the end of every month, CO2Stats will purchase Green-E certified Renewable Energy Certificates to offset our site’s CO2 footprint. Users can inspect our certificates and other environmental statistics by clicking on our CO2Stats badge.

We’ll be adding badge to our main site shortly.  If you want one for your site, head on over to CO2Stats and sign up.  For those of you interested in the details, here is how the service works:

American Catalog Mailers Association Endorses Catalog Choice

Thursday, September 25th, 2008

Today, the American Catalog Mailers Association (ACMA) published a press release endorsing Catalog Choice.  The endorsement is the results of months of research on mail preference services.  According to the release, the ACMA Board of Directors announced its:

“unanimous decision to recommend catalogers actively embrace consumer mail preferences and enter into a merchant licensing agreement with Catalog Choice, consistent with their own policies and business models”.

In the release, Hamilton Davison, Executive Director of the ACMA states:

Our conclusion is that Catalog Choice is sincere and focused on reducing unsolicited catalogs, waste that places a burden on catalogers and catalog customers alike,” said Hamilton Davison, executive director of ACMA. “Based on eleven months of work, the ACMA Board is broadcasting a public call for the catalog industry to actively execute consumer preferences.

“We committed early on in the process to dig through the rhetoric, assess all the major participants in mail preference area, and come to a recommendation on how to deal with the building proliferation of preference services. While it is not feasible for catalogers to continuously draw consumer preference requests from dozens of different services—each with their unique data architecture and different data format and integrity—it was clear to us that new methods deserved careful consideration,” commented John Seebeck of Crate and Barrel and co-chair of the ACMA task force on consumer preferences. “Our company, Crate and Barrel is today joining with other leading catalogers to formally expand our working relationship with Catalog Choice. We call on our industry colleagues to do likewise.

ACMA supports the Catalog Choice goal of eliminating unsolicited catalogs from American mailboxes. “Our members do not want to send catalogs to anyone that does not want them. It is wasteful of company funds, unnecessarily wasteful of resources and presents a hassle we do not want to impose on consumers,” said Jim Feinson, CEO of Gardeners Supply and a member of the ACMA Task Force. “The vast majority of catalog customers look forward to receiving catalogs through the mail. We respect and honor consumer preferences and seek feedback as to how, when and how frequently customers want to hear from us,” continued Feinson. “We have a variety of methods to do this already and are now adding a clearinghouse approach with demonstrated commitment to consumer and industry interests.”

The Secret Life of Paper

Wednesday, September 3rd, 2008

INFORM’s Secret Life Series is a collection of videos that highlight the environmental impacts of everyday products we all use.  This one on the secret life of paper is well done and presents clear facts about paper use in the United States and across the world.  Since over 15% of the members at Catalog Choice indicate that they would rather shop online than receive a catalog, I thought it was relevant to share the benefits of online shopping and going paperless.

Bravo Room & Board

Wednesday, June 25th, 2008

This weekend one of our team members received their Room & Board catalog.  We noticed the message printed on the back of the catalog informing receiptents that they can go to Catalog Choice to opt-out of the catalog mailing.  This is another way how our free service benefits merchants.  They don’t need to build a service to accept opt-out requests – they can just point their customers to our free service.  No more phone calls to customer service just to opt-out.  It is free and easy across the board.  Sorry for the fuzzy image.  If you click the image it will open in a new browser window and you can read the text they used.

We are working on some standard language and a logo that will fit neatly on the back of the catalog.  Until then, feel free to use our mailbox logo or just text as Room & Board has done.

Free and Green … the USPS Way

Wednesday, March 19th, 2008

“Free and green. Those are the goals of a pilot program launched today by the U.S. Postal Service that allows customers to recycle small electronics and inkjet cartridges by mailing them free of charge.”

An innovative program was launched by the USPS in Washington, D.C., Chicago, Los Angeles and San Diego this week.  The program, in association with Clover Technologies Group, a nationally recognized company that recycles, remanufactures and remarkets inkjet cartridges, laser cartridges and small electronics, provides pre-paid mailers that you can pick-up at the post office and use to recycle  small electronics and inkjet cartridges.

Read the entire press release here.

Only One Purpose

Tuesday, February 12th, 2008

Catalog Choice was formed with one primary purpose: conserve our planet’s precious natural resources by reducing the enormous amount of unwanted catalogs mailed every day.

In spite of our efforts not to demonize the industry, the Direct Marketing Association continues to send messages to catalog companies that paint Catalog Choice as the devil. The nasty things they say about Catalog Choice make us think that they are worried about the power of your wishes. Instead of working in the best interest of consumers, the actions of the DMA are driving a serious wedge between consumers and catalog companies. We think that’s bad business.

Our business is to help you quickly, easily and efficiently choose what catalogs enter your mailbox. Catalog Choice will do whatever it takes to help you exercise your right to choose and fulfill your wishes.

Our merchant service team is contacting catalog companies every day on your behalf. Our board and executive team are talking with executives throughout the direct marketing industry every day.

We have this one purpose and we plan to fulfill it – 100%.

Thank you for your continued support. If you have any questions, you can leave a comment on our blog – we read every comment.

Undeliverable As Addressed

Friday, January 18th, 2008

Do you know how much mail is “Undeliverable As Addressed” (UAA). The United States Postal Service estimates that as much as 34 percent of mail pieces in the mail stream — one out of every three — falls into this enormously costly category. According to a recent USPS study, 1.6 billion pieces of mail were returned, 1.985 billion pieces of mail were forwarded, and over 6 billion pieces of mail were discarded. That’s almost 10 billion pieces of mail that may never reach its intended recipient.

This costs the Postal Service $1.8 billion annually to process this mail, and it costs the senders $5-7 billion to produce and mail those catalogs and letters that are never produced.

Why is some mail undeliverable as addressed? There are a number of reasons. One has to do with the number of people who move each year. Over 40 million Americans change their address annually, which creates formidable obstacles in maintaining a high-quality mailing list. And, the folks that move don’t always submit a Change of Address form to the post office. In fact, only 30% of Americans do that. Another reason has to do with incorrect or incomplete addresses, such as typos, missing apartment numbers, or incorrect zip codes. Although many mailers use address correction software, it only catches a portion of these UAA’s.

So, do the Postal Service, the mailers, and the environment a favor – if you move, fill out a Change of Address form and have your mail forwarded to your new address. If your local government changes your address for some reason (usually for updated zip codes), make sure that the people you receive mail from know that. And, if you happen to receive mail for someone who lived in your house or apartment before you, please recycle it appropriately, or mark it “Moved” and return it to the sender so that they know to remove that name/address from their mailing lists.