Archive for the ‘Environment’ Category

Web Tracking – Welcome Customized Marketing or Getting Too Personal?

Saturday, August 1st, 2009

Most of us know that our behavior is being watched on the Web.   As we browse and shop on the Internet, a “cookie” travels with us, recording our preferences.  This technology is nothing new.  Cookies identify and track information about a user.  But cookies are getting more sophisticated, notes an article in today’s NewYorkTimes.com, and are now able to hold a lot more personal information about our Web behavior.  As the article aptly states, “On the old Internet, nobody knew you were a dog.  On the new targeted Internet, they now know what kind of dog you are, your favorite leash color, the last time you had fleas and the date you were neutered.”

Marketers love the profiling technology because it allows them to track a consumer’s interests and target advertising, giving them a way to pitch products to people most likely to buy.  Retailers like The Gap and Victoria’s Secret are use Web tracking info in just this way.

The comfort level of many consumer and privacy rights advocates, however, is being pushed too far.  In response, they are calling for Congress to force companies to make these Web shadowing practices more transparent to the consumer and give people a way to decline being tracked.  What are your thoughts?   Do you welcome more personalized advertising or are marketers getting too personal?

Paper Giant IP Announces FSC Certification

Tuesday, July 21st, 2009

The Environmental Paper Network’s July Newsletter spotlights several high profile paper companies, including International Paper, that have announced Forest Stewardship Council (FSC) chain of custody certification at a portion of their pulp and paper operations. Many of IP’s largest customers, including Staples, OfficeMax, Universal Music Group, and TetraPak, have pushed IP to produce FSC certified products. This marks good progress, says the newsletter, as the industry is now acknowledging through these actions that FSC is the superior certification in the environmental paper marketplace. But what does this mean for what’s actually in your paper? In the case of IP, not much, yet, according to the forestry watchdog group Dogwood Alliance. But conservation groups are hopeful. You can get more of Dogwood Alliance’s perspective on the issue in this article.

The Growth of Product Eco-Labels: Clarity or Confusion?

Wednesday, June 10th, 2009

We know that when many of you shop you look for products that are clean, green, organic, and efficient.  As more and more green products enter the marketplace, a growing number of environmental labels are popping up to validate eco-friendly traits.

A recent article in The Wall Street Journal spotlights the growth and validity of these eco-seals. “As green marketing has proliferated, so has the number of ‘eco-labels’ competing to be the environmental equivalent of a Good Housekeeping seal of approval.”  The article states that there are more than 300 such labels putting a green stamp on everything from cosmetics and seafood to bird-friendly coffee. Is the result helping consumers or creating confusion?   Both, it turns out.  The federal government may need to play a stronger role in shaping eco standards so consumers can trust green marketing promises.  To read the entire article here.

Here’s a sampling of some of the many environmental offerings available through our participating Catalog Choice merchants:

Blue Canoe:  Organically grown cotton clothing – all made in the U.S.A.
Crate & Barrel: An assortment of ecologically harvested and FSC certified outdoor and indoor furniture
Cuddledown:  Many certified eco-friendly items from towels, sheets, blankets and sleepwear
Fair Indigo: Full line of fair trade clothing and jewelry and fashionable organics
Fetch Dog: Eco-friendly dog supplies from dog beds to leashes to toys
Garnet Hill:  Organic cotton clothing, bath accessories, and sleepwear
Johnny’s Selected Seeds:  A variety of organic seeds and tools to help organic growing
REI:  A variety of outdoor gear made from recycled fibers
The Y Catalog:  Organic yoga and fitness clothes, beauty products, and eco-friendly yoga mats
UncommonGoods:  An assortment of handmade, recycled, and organic merchandise

Too many solicitation letters?

Friday, June 5th, 2009

Interesting article in Slate about contribution solicitations titled: Stop Pleas! The charities I support send me way too many fundraising letters. I’m sick of it. What can I do?

The story is reminisant to the too many catalogs issue we are addressing.  One solution to the give to your favorite charites online.  We use Network For Good for our online donations.  You can find lots of great causes to support there.

The Survey Says …

Wednesday, March 25th, 2009

Over 55% of Catalog Choice members are opting out of a catalog mailing because they either prefer to shop online or they want to help the environment.  Another 40% are making the request because they have no interest in the products of the given catalog.  These survey results are based on responses from over 6 million surveys.

Catalog Choice - Administration

Email Opt-In Service

Monday, March 16th, 2009

NOTE:  There has been an update to the Email Opt-in Service.  We are no longer using the anonymous email address and mail forwarding system described below.  Merchants offering email opt-in through Catalog Choice have pledged to never trade your email address.  Here is the update blog post.

Today, we launched the Catalog Choice Email Subscription service. Email is a great paper-free way to learn about new products and deals offered by my favorite merchants.  Over 60% of Catalog Choice members are making a mail opt-out choice because they want to “help the environment” or “prefer to shop online”.  We expect that many of members would prefer to receive product information via email instead of the paper catalog.

But as we all have experienced, once we provide our email address for one newsletter, it can sometimes lead to a flood of unsolicited email.  As a result, we have designed our email opt-in service so that our consumer and merchant members can be assured that signing up for email news through the Catalog Choice will not generate unsolicited email messages.  Only messages from your chosen merchants will be delivered to the your inbox.  We guarentee it.

Our approach is simple and elegant.  If you have ever used Craig’s List to sell something, you are aware of the anonymous email address they provide: example: sale-abcde-123456789@craigslist.org.  Any messages sent to this address are forwarded to the poster’s real email address. Our system is similar.  When you subscribe to email news through Catalog Choice, we generate a unique catalogchoice.org email address for the specific Member and Merchant relationship.  Email messages sent by the merchant are delivered directly to your inbox by Catalog Choice as though the merchant directly emailed you.  If any of our email addresses are inadvertently sold or traded and an email is sent to a Member from a Merchant that you have not subscribed to, our system will capture and destroy the unsolicited email before it reaches your inbox.

For merchants who have activated the email opt-in service, we provide Members a one-click email subscription on the merchant’s mail preference page.  As shown below, the Email Subscription section is highlighted in green.  You sign up by selecting the Subscribe button.catalog-choice-eliminate-unwanted-catalogs-you-receive-in-the-mail-168

Once you subscribe, we generate and deliver the unique email address to the merchant.  Soon thereafter, you will start receiving their email news delivered right to your inbox.  The timing of the emails is dependent solely on the frequency of the Merchant’s email newsletter.

Not sure what to do with the email that has something you might want later?  You can always find the email message in your Catalog Choice account.  We post the email newsletter in your Activity Feed that appears on your dashboard.  If you delete an email in you inbox, but days later you realize that you are ready to buy that special item,  you can always come back to Catalog Choice to find it.
Since we just released this feature, it will take several weeks for merchants to activate the service for their catalogs.  Look for the list of merchants offering email opt-in on your dashboard in the coming weeks.
By the way, please don’t opt-into Cheese Baseball Cards.  We are for demonstration purposes only.

NEMOA Spring Conference – Year 2

Wednesday, March 11th, 2009
New England Mail Order Association- NEMOA

Catalog Choice COO April Smith is attending the 2009 NEMOA (New England Mail Order Association) Spring Conference in Boston this week.  NEMOA was the first conference April attended last year and at that time it was still difficult to convince mailers of the benefits of Catalog Choice.  This year everything has changed. April will be meeting with many merchants already participating in Catalog Choice and others who will soon be activating their account.

If you are one of the several hundred mailers at NEMOA, make sure you introduce yourself to April and she will be happy to tell you about all the great new services we have for mailers.  We continue our dedication and focus to make Catalog Choice a premiere service for catalog mailers and consumers.

Based on the huge turn-out we have had over the past two weeks for our Webinars, we are very encouraged by the attention that mailers are paying to honoring consumer mail preference requests.  There is one more webinar scheduled for next week – if you are interested contact me at chuck (at) catalogchoice.org.

We are in the solution column

Friday, February 20th, 2009

Last week I read a column in Catalog Success (we follow the industry press) by Jim Gilbert about the conversation regarding USPS moving to a 5 day delivery schedule.  What is interesting about Jim’s article, USPS Column Hits a Naive Nerve, is his response to a comment attacking direct marketers.  Jim, a seasoned expert in the direct marketing, caught my eye in his description of what consumers can do to work with marketers to go green.  Here is an excerpt from his article:

More and more, mailers and catalog companies are doing what they can to go green. But is this enough? In a word, NO! We’re getting there though.

Here are some suggestions for you:

1. Recycle any direct mail you’re not interested in.

2. Contact catalog companies who send you their catalogs and ask to be removed from their future mailings.

3. DON’T buy anything from a catalog, otherwise (and here is the relevancy issue) you will be tagged as a “mail order buyer” and will receive other catalogs of products which have an affinity to your last mail order purchase. In fact, don’t buy anything mail order, or respond online to any offer!

4. Opt out of receiving business mail using Catalog Choice: http://www.catalogchoice.org/.

5. Use the Direct Marketing Association’s Mail Preference Service to manage or stop direct mail offers: http://www.dmachoice.org/.

We’re happy not to mail offers to you if you don’t want them (it saves us a bunch of money). Just let us know as described above, and we won’t send you any more mail.

We were very pleased to see our solution called out as an ingredient for what consumers can do to help green their end of marketing channel.

As Jim and all the other marketers I talk to say, they don’t want to mail offers to those of you who don’t want them.  So, take Jim’s advice if you want to cut down on unwanted mail.

Move over paper, here come the bits and bytes

Thursday, February 12th, 2009

Saw this short post on John Battelle’s Searchblog about Google buying a Finnish paper mill and converting it into a data center.  Now that is what I call going paperless!

Here is the Reuters article.

Eco-Labeling on Catalogs—What do all those logos really mean?

Saturday, January 31st, 2009

By April Smith, Catalog Choice managing director.

Like me, you’ve probably noticed a forest certification logo, recycling symbol, or sustainability statement on the back of more and more catalogs.  As a growing number of catalog mailers examine the environmental implications of their catalog production and make greener choices, eco-labels on catalog covers become more commonplace.  Here’s a sampling of labels and statements I’ve noticed recently:

The Fair Indigo catalog states “We take sustainability seriously. This catalog was printed in the USA with 30% post-consumer waste and paper certified for sustainability.”  The catalog even lists the amount of natural resources saved as a result, although no specific forest certification program is mentioned.  The back cover of the FLOR catalog sports the PEFC certification label and says “Printed on 100% recycled paper, 85% post-consumer waste.”   The Vermont Country Store also prints on paper certified by SFI.   The “FSC Mixed Sources” logo appears on a number of catalogs, including Heifer International, Title Nine, Sundance, and all the Williams-Sonoma brands.  And countless catalogs sport the recycling logo with post-consumer recycled content ranging from unspecified amounts up to 85 percent.

Eco-labels for paper choices are powerful communication tools, conveying environmental information quickly and conveniently to the consumer and showing a commitment to environmental stewardship on the part of the catalog mailer. But what do all the logos really mean?  If you are confused by these symbols and certification schemes, here’s a summary to help demystify the most common catalog eco-labels.

Let’s start with recycled content. We’ve all seen the ubiquitous arrow Mobius strip symbol.  Some mailers print the recycling logo on the back of the catalog with the generic claim “printed on recycled paper.”  This doesn’t tell you much except that the paper contains some recovered material.  Recycled fiber can be “pre-consumer” or “post consumer” waste.  Pre-consumer just means industrial trimmings and scraps that haven’t reached the consumer market.  What you want to look for are post-consumer percentages, which indicate recovered waste that has completed its life as a consumer item and was destined for the landfill. The higher the post-consumer waste percentage, the better.  But remember, a catalog mailer needs to balance paper quality, availability, and cost with environmental considerations.  That’s why you’ll see a variety of recycling percentages and claims on catalogs.

There are a variety of forest certification programs which verify that practices meet recognized standards for responsible forest management.  Certification helps balance the economic benefits of forest use and the ecological value of forest conservation. Three common certification logos you’ll see on the back of catalogs are those of the Forest Stewardship Council (FSC), Sustainable Forestry Initiative (SFI) and the Programme for the Environment of Forest Certification (PEFC).
FSC certification is widely considered the most rigorous certification scheme.  Strengths include the protection of ecologically important forests and the banning of the conversion of natural forests into plantations.  Plantations, while necessary to meet global fiber needs, cannot replace older, diverse, natural forests nor can they sequester as much carbon dioxide as mature trees, which is important for climate stabilization.  FSC maintains three label types based on the product’s content:  FSC Pure, FSC Recycled, and FSC Mixed Sources.  Of the three, the FSC Mixed Sources label makes the most frequent appearance on catalogs.  FSC Mixed is a blend of FSC Pure, Recycled and/or Controlled Fiber.  FSC Pure is 100% virgin fiber from an FSC certified forest.  FSC Recycled certifies paper that contains a minimum of 85% post-consumer fiber.  Controlled fiber refers to the remaining wood fiber (not Pure or Recycled) and is screened to exclude the worst forestry practices, such as illegal logging, the liquidation of high value forests, civil rights violations, and genetic modification of forest species.  Papers that contain both post-consumer waste and are FSC-certified reduce virgin fiber use but also ensure that when needed, it comes from sustainably managed sources.
Largely in response to FSC, the country’s largest forest-industry trade association (AF&PA) formed SFI which has operated as a fully independent forest certification program since 2007.  Critics claim that SFI lacks rigor with regard to some forest management issues. Unlike FSC standards, SFI certification allows the use of genetically modified trees and the conversion of natural forests to plantations, including forests deemed to have critical environmental or socio-economic value.
Launched in Europe, PEFC is technically not a certification scheme but an umbrella organization for national forest certification programs.  PEFC provides assurance to wood and paper product purchasers that they are buying sustainably produced goods, irrespective of where they came from.  PEFC prohibits the use of wood from some controversial sources, but allows the use of genetically modified trees and the conversion of forests to plantations.  PEFC has endorsed the CSA (Canadian) and SFI certification schemes, so weaknesses inherent in these systems also apply to PEFC.

We hope this helps you understand the various labels you see on the back of a catalog.