Read how merchants and industry partners view our service … in their own words.
“Tiffany & Co. joined Catalog Choice to demonstrate our commitment to respecting consumer wishes and to the environment. It certainly doesn’t hurt that this decision will help us to reduce costs, but our greatest focus is reaching consumers in the ways they most want to be reached. This is a decision based on customer service and the customer experience with our company.”
-Michael Kowalski, chairman, Tiffany & Co.“We love catalogchoice.org! It is a perfect fit with our overall philosophy of sustainability and respecting our consumers’ wishes on how we engage them throughout the year. We recently had a customer who called our call center and requested that we stop sending our annual catalog for the next three years as she was taking an assignment in Europe. We had the perfect solution for her, Catalog Choice. This gave our customer total control not only for our catalog but potentially for other catalogs companies that she would of needed to contact. And the great thing is when she comes back to the U.S. she can opt back in to our annual catalog. She was thrilled. In 2008 we referenced catalogchoice.org on the back cover to allow our customers an easy and reliable way of opting out of our printed material distribution. In return we gained additional productivity in our call center where our Design Associates were more available to assist customers with orders over opting out for future mailings. This during our busiest time of year. We also monitor the comments customers give for opting out of our catalogs. We love the fact that over 50% have done so for environmental reasons. With our web site becoming a more frequently used tool it only makes sense that customers have the option of their preferred method of engagement with our company. Catalog Choice is one of the many ways we capture this. Thank you Catalog Choice for your services!
-John Schroeder, Business Intelligence Manager, Room & Board“I think it’s a nice option for our customers because they can come to one place and they can manage their subscription preferences with multiple retailers, like REI.”
-Tom Vogl, VP of Marketing, REI“Best consumer-to-catalog company process I have seen to respect consumers’ wishes to be removed from mailing lists. Working with an intermediary like this allows businesses a measure of control in that process.”
- Chris Fisher, Gaiam“Catalog Choice helps us further our goal of giving consumers a convenient, trusted and free way to express their mailing preferences. Their user friendly service and commitment to consumer privacy make them an ideal partner for our industry.”
– Pat Connolly, EVP and Chief Marketing Officer, Williams-Sonoma“We have spent months investigating the issue of how to best address emerging consumer preference requests. Our conclusion is that Catalog Choice is sincere and focused on reducing unsolicited catalogs, waste that places a burden on catalogers and catalog customers alike.”
-Hamilton Davison, executive director, American Catalog Mailers Association
Thank you, Catalog Choice, for your on-going to help us consumers reduce our unwanted paper mail and to help save our ENTIRE PLANET.
Thank you, Catalog Choice, for your on-going to help us consumers reduce our unwanted paper mail and to help save our ENTIRE PLANET.
Julia M. Johnson
I will absolutely support those merchants who support Catalog Choice. In fact, before I buy (and I do almost all of my shopping on line), I check to make sure the merchant is a Catalog Choice supporter. Thank you to those merchants who have made this responsible choice!
I used to love catalogs, until I found that a single mail-order generated ‘subscriptions’ to multiple new catalogues, most I wasnt interested in. Having Catalog Choice, I can ‘reverse navigate’ and access catalogues that do interest me. Thanks for your good ideas.
I think that those merchants who support Catalog Choice should brag about it at every point of sale, and pass on the word about your good work. Bravo for Tiffany’s comments! And thank you CChoice for your continuing efforts. You are making a difference for the entire planet, and that makes me proud to be a member.