Comments on: Listening to what customers want and need http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/ Reduce the number of catalogs you receive in the mail and go paperless. Wed, 07 Jan 2009 00:09:39 +0000 http://wordpress.org/?v=2.6.5 By: Dawn http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8936 Dawn Wed, 10 Sep 2008 02:53:58 +0000 http://blog.catalogchoice.org/?p=222#comment-8936 Yvonne & Christen: As for Victoria's Secret, their website offers an option to decrease mailings. I tried, and have seen a definite decrease. After getting 2 or 3 catalogs per week, I am down to one per season. If that option interests you, try it out. Yvonne & Christen: As for Victoria’s Secret, their website offers an option to decrease mailings. I tried, and have seen a definite decrease. After getting 2 or 3 catalogs per week, I am down to one per season. If that option interests you, try it out.

]]> By: Linda Caesar http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8930 Linda Caesar Mon, 08 Sep 2008 19:35:06 +0000 http://blog.catalogchoice.org/?p=222#comment-8930 I feel as others have written; I'm beginning to wonder if Catalogue Choice is enough. I called Sturbridge Yankee Workshop after getting 3 catalogues with three different customer numbers. The rep was able to tell me that they got my name from a large mailing list from a third party vendor. I think it is time to work for a "do not mail" list similar to a "do not call list" as another blogger suggested. It is just as invasive to find these catalogues in your mailbox as it is(was) to receive phone calls. I feel as others have written; I’m beginning to wonder if Catalogue Choice is enough. I called Sturbridge Yankee Workshop after getting 3 catalogues with three different customer numbers. The rep was able to tell me that they got my name from a large mailing list from a third party vendor. I think it is time to work for a “do not mail” list similar to a “do not call list” as another blogger suggested. It is just as invasive to find these catalogues in your mailbox as it is(was) to receive phone calls.

]]> By: Glenna Daniels http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8914 Glenna Daniels Sat, 06 Sep 2008 03:35:36 +0000 http://blog.catalogchoice.org/?p=222#comment-8914 FEDERALLY REQUIRED AFFILIATE MARKETING NOTICE Received a notice today from a bank that I do business with. It listed their affiliates along with an 800 # to opt out of marketing from their affiliates (they listed 25 separate affiliates) BIG QUESTION here for Catalog Choice. DOES THE FEDERAL AFFILIATE MARKETING LAW EXTEND TO OTHER BUSINESSES, SPECIFICALLY DIRECT MARKETING (CATALOG) COMPANIES ? NOTE: When you opt out of marketing by your bank's affiliates, it is in effect for 5 years. FEDERALLY REQUIRED AFFILIATE MARKETING NOTICE

Received a notice today from a bank that I do business with.

It listed their affiliates along with an 800 # to opt out of marketing from their affiliates (they listed 25 separate affiliates)

BIG QUESTION here for Catalog Choice.

DOES THE FEDERAL AFFILIATE MARKETING LAW EXTEND TO OTHER BUSINESSES, SPECIFICALLY DIRECT MARKETING (CATALOG) COMPANIES ?

NOTE: When you opt out of marketing by your bank’s affiliates, it is in effect for
5 years.

]]> By: Debbie http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8910 Debbie Fri, 05 Sep 2008 19:36:50 +0000 http://blog.catalogchoice.org/?p=222#comment-8910 Eddie Bauer is one of the worst. For a company with an "environmental" philosophy - it is shameful. I have about 6 different customer numbers from them. Every time I decline one catalog, they just issue another one with a new customer number. I will NOT shop with them ever again. When will retailers learn that honoring our requests is a crucial part of what we expect in customer service!!! Eddie Bauer is one of the worst. For a company with an “environmental” philosophy - it is shameful. I have about 6 different customer numbers from them. Every time I decline one catalog, they just issue another one with a new customer number. I will NOT shop with them ever again. When will retailers learn that honoring our requests is a crucial part of what we expect in customer service!!!

]]> By: Glenna Daniels http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8906 Glenna Daniels Fri, 05 Sep 2008 04:32:17 +0000 http://blog.catalogchoice.org/?p=222#comment-8906 Send the catalog compainies (sic) a direct e-mail opting out and mention that this is "A PRIVACY ACT REQUEST" This gets an immediate response. Also say to opt of of any and all derivations of your name & address and any and all customer numbers. This has worked in every instance. Good Luck. Send the catalog compainies (sic) a direct e-mail opting out and mention that this is “A PRIVACY ACT REQUEST” This gets an immediate response.

Also say to opt of of any and all derivations of your name & address and any and all customer numbers.

This has worked in every instance.

Good Luck.

]]> By: Yvonne Camesi http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8902 Yvonne Camesi Thu, 04 Sep 2008 02:50:35 +0000 http://blog.catalogchoice.org/?p=222#comment-8902 JJ: Thanks for your info, I may be running for cover from CC.org, now, but they are the nice people. When I said radical, the last time I went to forestethics.org, their info had not changed. I don't have all the hi tech video computer stuff that many have - I just have some experience with logistics of unwanted catalogs and junk mailings, and venturing about is limited. I thoroughly agree, with CC.org, Change is coming! They really have ampliified the consumer's voice about excessive catalog mailings. JJ: Thanks for your info, I may be running for cover from CC.org, now, but they are the nice people. When I said radical, the last time I went to forestethics.org, their info had not changed. I don’t have all the hi tech video computer stuff that many have - I just have some experience with logistics of unwanted catalogs and junk mailings, and venturing about is limited. I thoroughly agree, with CC.org, Change is coming! They really have ampliified the consumer’s voice about excessive catalog mailings.

]]> By: tara http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8900 tara Thu, 04 Sep 2008 00:22:25 +0000 http://blog.catalogchoice.org/?p=222#comment-8900 Help... I am getting more magazines. This is not working for me. Does anyone have any suggestions? Help… I am getting more magazines. This is not working for me. Does anyone have any suggestions?

]]> By: Gwen http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8898 Gwen Wed, 03 Sep 2008 03:46:33 +0000 http://blog.catalogchoice.org/?p=222#comment-8898 Another benefit: no more shredding the address area and order forms to prevent identity theft! Thanks for making this service available. Another benefit: no more shredding the address area and order forms to prevent identity theft! Thanks for making this service available.

]]> By: Chuck http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8897 Chuck Wed, 03 Sep 2008 00:46:49 +0000 http://blog.catalogchoice.org/?p=222#comment-8897 Kristen: We are doing everything possible to get the merchants to honor your requests. There is no legal obligation. We are talking to the merchants every day and developing new features that we think will make it more likely for them to honor our requests. Hang in there. Change is coming. Kristen:
We are doing everything possible to get the merchants to honor your requests. There is no legal obligation. We are talking to the merchants every day and developing new features that we think will make it more likely for them to honor our requests. Hang in there. Change is coming.

]]> By: JJ http://blog.catalogchoice.org/2008/08/19/listening-to-what-customers-want-and-need/#comment-8893 JJ Tue, 02 Sep 2008 16:07:28 +0000 http://blog.catalogchoice.org/?p=222#comment-8893 Just to clarify part of Yvonne's prior comment, Forest Ethics' beef with Victoria's Secret was primarily about using unsustainable wood from endangered forests. If you go to their website for that particular campaign (http://www.victoriasdirtysecret.net/), you'll see that Victoria's Secret changed their paper procurement policies and Forest Ethcis subsequently backed off. They're going after Sears now (primarily), but again, it's more about the origin of the wood than honoring customer opt-outs. Keep up the good work, CC! Just to clarify part of Yvonne’s prior comment, Forest Ethics’ beef with Victoria’s Secret was primarily about using unsustainable wood from endangered forests. If you go to their website for that particular campaign (http://www.victoriasdirtysecret.net/), you’ll see that Victoria’s Secret changed their paper procurement policies and Forest Ethcis subsequently backed off. They’re going after Sears now (primarily), but again, it’s more about the origin of the wood than honoring customer opt-outs.

Keep up the good work, CC!

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