Comments on: Crate and Barrel Confirms Your Catalog Choice http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/ Reduce the number of catalogs you receive in the mail and go paperless. Mon, 06 Oct 2008 20:59:25 +0000 http://wordpress.org/?v=2.6.2 By: Jim Soudriette http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8407 Jim Soudriette Mon, 19 May 2008 19:28:53 +0000 http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8407 Thank you Thank you

]]> By: Chuck http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8354 Chuck Wed, 07 May 2008 20:53:01 +0000 http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8354 Heather and Bindy: I contacted Crate & Barrel regarding your comments. Here is their reply. The short answer, you are already opted-out and there is no need to do anything else. "The landing page that the link points to does not have an opt out option since these customers have already been opted out via Catalog Choice. Basically the email is informing them that we have received their request to opt out via catalog choice and we have removed them from the mailing list. If they would like to opt down instead of opting out they can go to the link. We have had several confused customers on this so we are changing the wording on the landing page to explicitly state that the customer has already been opted out and they do not have to do anything to stay opted out." Heather and Bindy: I contacted Crate & Barrel regarding your comments. Here is their reply. The short answer, you are already opted-out and there is no need to do anything else.

“The landing page that the link points to does not have an opt out option since these customers have already been opted out via Catalog Choice. Basically the email is informing them that we have received their request to opt out via catalog choice and we have removed them from the mailing list. If they would like to opt down instead of opting out they can go to the link. We have had several confused customers on this so we are changing the wording on the landing page to explicitly state that the customer has already been opted out and they do not have to do anything to stay opted out.”

]]> By: Bindy http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8353 Bindy Wed, 07 May 2008 19:43:08 +0000 http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8353 I received the 'confirmation' page also from Crate & Barrel .. and Heather Rose is correct. There is no option for 'send me no catalogs'. I clicked through to their customer service and told them I thought they should include this. They think it's a smart way to appear to comply when they're actually alienating customers! Obvious their marketing guys are way off public opinion! I received the ‘confirmation’ page also from Crate & Barrel .. and Heather Rose is correct. There is no option for ’send me no catalogs’. I clicked through to their customer service and told them I thought they should include this. They think it’s a smart way to appear to comply when they’re actually alienating customers! Obvious their marketing guys are way off public opinion!

]]> By: JJ http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8348 JJ Wed, 07 May 2008 13:50:39 +0000 http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8348 This is great! Exactly what catalogs should be doing, and it wouldn't have happened without Catalog Choice! This is great! Exactly what catalogs should be doing, and it wouldn’t have happened without Catalog Choice!

]]> By: Heather Rose http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8347 Heather Rose Wed, 07 May 2008 05:11:03 +0000 http://blog.catalogchoice.org/2008/05/05/crate-and-barrel-confirms-your-catalog-choice/#comment-8347 The email message that crate & barrel sends out is very deceiving and tricks you into signing back up for at least the holiday catalog. The "confirmation" page has no option to "send me no catalogs". You have to choose how many times per year you get their catalog from 1 to four. There is no option for zero catalogs. Seems like they did this for PR and snuck a tricky, back-handed way to keep you on their catalog list. Shame on them. Sincerely, Heather Rose The email message that crate & barrel sends out is very deceiving and tricks you into signing back up for at least the holiday catalog.

The “confirmation” page has no option to “send me no catalogs”. You have to choose how many times per year you get their catalog from 1 to four. There is no option for zero catalogs.

Seems like they did this for PR and snuck a tricky, back-handed way to keep you on their catalog list.

Shame on them.

Sincerely,
Heather Rose

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