Fulfilling your requests - the work behind the scenes Oct 30th
Our team is hard at work processing your opt-out requests. So, we thought we would share with you how we are making this happen.
First, a little history. When we started developing Catalog Choice we knew that the best approach was to build a solution that would be easy for merchants to use. That meant allowing companies to obtain opt-out requests and feed the names directly into their mailing list process. After extensive research we developed a Merchant Account service that makes obtaining opt-out lists seamless for catalog companies.
At the same time, we realized that it is unreasonable to expect that all merchants will sign up for our service. Because we have an obligation to our members to fulfill their opt-out requests—and because we know most companies wish to honor these requests—we also developed a Merchant Notification service that automatically sends emails to the respective merchant for each individual who opts out of a catalog.
The Merchant Account service is a more cost-effective approach for catalog companies since it avoids transcribing names from email messages into do-not-mail lists. It goes without saying, if merchants find it difficult to transfer names, the adoption rate will be lower.
As we developed Catalog Choice last summer, we contacted several catalog companies and described our Merchant Service plan. At that time, merchants did not fully understand the benefit of our service and they wanted to take a wait and see approach before signing up.
Well the consumer has spoken and they want an easy way to choose what catalogs get into their mailbox. Three weeks into the launch of Catalog Choice, we have more than 80,000 consumers opting out of nearly 500,000 catalogs. With this kind of broad consumer support we expect that merchants would rather subscribe to our machine-readable service instead of continuing to be bombarded with opt-out email requests.
So this coming week, we will launch Catalog Choice for Merchants—the first hosted mail order catalog opt-out service for the industry. As with our consumer service, we’ve made this service free and easy to use. It is hard to argue with that price.
Merchants: We represent tens of thousands of customers. Some of these people no longer wish to receive your catalogs in the mail. Others receive duplicates and want to request only one catalog copy. Others just prefer to shop online. Claim your Merchant Account and we will deliver opt-out requests in a format that easily integrates with your mailing list management process.
In the weeks ahead we will identify the first 50 catalog companies that claim their merchant account. If you are a catalog company, you can contact us at Merchantservice@catalogchoice.org to make sure we have the correct contact information for you. Look for our email to your customer service department announcing your Merchant Account. Together, we can save natural resources and save money. We appreciate your participation in Catalog Choice!